Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to OneOff Boutique LLC. The terms “we”, “us” and “our” refer to OneOff Boutique LLC. OneOff Boutique LLC operates this website and online store, including all related information, content, features, tools, products, and services to provide customers with a curated luxury shopping experience.
By accessing, browsing, or using our website, purchasing products, or otherwise interacting with our services, you agree to be bound by these Terms of Service, our Privacy Policy, Shipping Policy, and Return Policy.
If you do not agree with these Terms, you may not access or use our Services.
SECTION 1 – ELIGIBILITY & ACCOUNT ACCESS
By using this website, you represent that you are at least eighteen (18) years old or the age of majority in your jurisdiction.
You agree to provide accurate, current, and complete information when creating an account or placing an order.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
SECTION 2 – PRODUCTS
We strive to accurately display our products, including descriptions, images, colors, sizing, and specifications.
However, colors and appearance may vary depending on your device, monitor settings, and viewing environment.
All product descriptions, pricing, and availability are subject to change without notice.
We reserve the right to discontinue any product at any time and limit quantities available for purchase.
SECTION 3 – ORDERS
Submission of an order constitutes an offer to purchase.
OneOff Boutique LLC reserves the right to accept or decline any order at its sole discretion.
Orders are not considered accepted until payment has been processed and order confirmation has been issued.
SECTION 4 – PRICING & BILLING
All prices displayed on our website are subject to change without notice.
Prices shown do not include applicable taxes unless otherwise stated.
You agree to provide accurate and complete billing, payment, and account information.
By submitting payment information, you represent that:
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You are authorized to use the payment method.
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All information provided is accurate.
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You agree to pay all applicable charges.
In the event of pricing errors, typographical mistakes, or incorrect product information, OneOff Boutique LLC reserves the right to cancel affected orders and issue refunds when necessary.
SECTION 5 – SHIPPING & DELIVERY
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by:
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Shipping carriers
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Customs inspections
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Weather conditions
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Transportation disruptions
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High-volume shipping periods
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Events outside our reasonable control
Customers should review our Shipping Policy for complete details regarding fulfillment, shipping options, and estimated delivery times.
SECTION 5A – DELIVERY ESTIMATES
Products generally arrive within approximately three (3) to five (5) business days using standard shipping.
Orders are shipped via USPS. Available shipping services depend on the selected shipping method and destination.
U.S. Fulfilled Products
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Free Ground Shipping (3–5 Business Days)
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Expedited Shipping (2-Day) – $29.99
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Next Business Day Shipping – $39.99
Delivery estimates are not guaranteed and may vary due to customs processing, carrier operations, and transportation conditions.
SECTION 5B – RETURNS & REFUNDS
OneOff Boutique LLC offers a thirty (30) day return window from the date of delivery for eligible merchandise.
To initiate a return:
Customers must first contact:
and obtain return authorization.
Returns sent without prior approval may be refused.
Returned merchandise must be:
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Unworn
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Unused
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In original condition
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With original tags attached
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With original packaging included
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With authenticity cards, certificates, dust bags, and accessories (if applicable)
Items showing signs of wear, damage, alteration, misuse, or missing components may not qualify for a refund.
Return shipping costs are the responsibility of the customer unless the item received was incorrect, damaged, or materially different from the product ordered.
Approved refunds will be issued to the original payment method after inspection and approval.
Certain products may be designated as Final Sale and are not eligible for return or exchange.
Please review our Return Policy for complete details.
SECTION 6 – INTELLECTUAL PROPERTY
All content available through the website, including but not limited to:
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Text
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Images
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Graphics
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Product descriptions
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Logos
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Trademarks
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Videos
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Website design
is the property of OneOff Boutique LLC or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used without prior written consent.
SECTION 7 – THIRD-PARTY TOOLS
We may provide access to third-party applications, integrations, or tools.
These services are provided "as is" and "as available."
We are not responsible for the operation, content, availability, or performance of third-party services.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to third-party websites.
We are not responsible for the content, policies, or practices of third-party websites.
Accessing such websites is done at your own risk.
SECTION 9 – CUSTOMER FEEDBACK
By submitting reviews, comments, suggestions, photos, testimonials, or other content, you grant OneOff Boutique LLC a perpetual, worldwide, royalty-free license to use, reproduce, publish, modify, and distribute such content for marketing, operational, or business purposes.
You represent that you own or have the necessary rights to submit such content.
SECTION 10 – PRIVACY
Your use of our Services is subject to our Privacy Policy.
By using our Services, you consent to the collection, processing, and use of information as described in our Privacy Policy.
SECTION 11 – ERRORS & OMISSIONS
Occasionally, information on our website may contain errors relating to:
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Product descriptions
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Pricing
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Promotions
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Availability
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Shipping estimates
We reserve the right to correct such errors and update information without prior notice.
SECTION 12 – PROHIBITED USES
You may not use our Services:
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For unlawful purposes
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To violate laws or regulations
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To infringe intellectual property rights
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To transmit malicious software
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To collect customer information without authorization
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To interfere with website functionality
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To engage in fraudulent activity
Violation of these provisions may result in termination of access.
SECTION 13 – TERMINATION
We reserve the right to suspend or terminate access to our Services at any time without notice for violations of these Terms or applicable law.
SECTION 14 – DISCLAIMER OF WARRANTIES
All Services and products are provided "AS IS" and "AS AVAILABLE."
To the fullest extent permitted by law, OneOff Boutique LLC disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
SECTION 15 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, OneOff Boutique LLC shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from:
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Use of the website
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Purchase of products
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Delivery delays
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Service interruptions
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Errors or omissions
Our maximum liability shall not exceed the amount paid by the customer for the applicable order.
SECTION 16 – INDEMNIFICATION
You agree to indemnify and hold harmless OneOff Boutique LLC, its officers, employees, affiliates, contractors, and partners from claims arising from:
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Violation of these Terms
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Violation of applicable law
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Misuse of our Services
SECTION 17 – GOVERNING LAW
These Terms shall be governed by and interpreted under the laws of the State of Illinois, without regard to conflict of law principles.
Any dispute arising under these Terms shall be resolved exclusively in the state or federal courts located in Illinois.
SECTION 18 – CHANGES TO THESE TERMS
We reserve the right to modify these Terms at any time.
Changes become effective immediately upon posting unless otherwise required by law.
Continued use of the Services constitutes acceptance of the revised Terms.
SECTION 19 – CONTACT INFORMATION
OneOff Boutique LLC
Email: contactus@oneoffbtq.com
Phone: +1-332-331-8664
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM EST
Business Address:
2 Northfield Plaza,
Northfield, Illinois, 60093
United States